Returns that flow back into the warehouse — cleanly.
I implemented Advanced Returns Management on S/4HANA with EWM integration in 2023. Returns are a warehouse process like any other — they deserve the same design rigor as outbound.
Returns designed like outbound
End-to-end returns handling on S/4HANA, integrated with the warehouse:
Returns process design
End-to-end returns flows — from customer return to inspection decision — mapped before anything is configured.
EWM integration
Returns integrated with EWM: inspection areas, putaway of returned stock, and follow-on actions in the warehouse.
ARM configuration
Advanced Returns Management configuration on S/4HANA — return reasons, follow-up actions, and document flow.
Reverse logistics
The full reverse chain: receipt, quality decision, restock, refurbish, or scrap — with stock accuracy throughout.
A returns process operators can follow
Returns fail when they're an afterthought. Mine are designed as a first-class process:
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